Customer in Blo Norton sliding Patio door with a bespoke Scandinavian made locking system failed.
A repeat customer in Blo Norton who runs an Air BnB from the property contacted me to say that their sliding patio door was no longer unlocking.
on closer inspection it turns out that the door was made bespoke in Norway and therefore the locking system was of a Scandinavian decent.
The door being solid wood with a glazing unit probably around 4 metres x 2 metres this door was extremely heavy, so my first thought was to jack up the door to see if the lock was binding which it was not.
Having established that it was going to be the actual lock that had failed I set about finding away to open it non destructively bearing mind that there was no available information on how the locking mechanism was designed to work.
Two 6mm holes later in the Gearbox and the jamming part was rectified without so much as a scratch on the door and the door is now fully functional once more.
5 Lever mortice lock (BS 3621) fitted in Bury St Edmunds
Customer in Bury St edmunds felt vulnerable with just a night latch on her front door, So a British Standard 5 lever mortice sashlock complying to BS 3621 was fitted to their door for extra security in turn improving the overall property security.
Commercial door in Bressingham, Closing too quickly causing a customer safety risk
Customer in Bressingham called as their door into one of their public buildings was not closing correctly on the automatic door closer as a result it posed a safety risk to anybody using the door due to the door closing too quickly and as a consequence the door could collide with a pedestrian.
After a examination and attempt to correctly set up closer found seals in closer to have failed beyond economic repair, the door was removed, a new closer fitted and set up.
Improved property security for a customer in Diss
Customer in Diss had been having trouble with people loitering around their property and had some concerns around the garage being detached from the house so they decided to improve their property security .
2 new CCTV cameras installed to monitor activity, old latch replaced on back gate with a Gate mate which is a security sliding bolt controlled by a high security key also a garage door defender fitted in front of garage for added security.
Block of flats in Diss
Customer in Diss required additional security to a communal service cupboard in a block of flats, New night latch fitted to door and keyed alike to communal front door meaning residents not having to carry any extra keys.
Customer in Diss could not lock front door
Called out late one evening as the customer tried to ,lock their front door containing an old lock possibly dating back to Victorian times.
Lock removed from the door to find internals had become disconfigured, stripped down lock, lubricated, rebuilt correctly before being refitted to door.
Lost wardrobe key in Burston
Customer in Burston had lost the keys to their wardrobe with all of their clothes locked inside, Lock picked open, Lock removed and a new key made to operate the lock by hand using the lever heights as a guide.
Lock refitted to wardrobe and customer left with a working key once more.
Alarm system showing fault continuously
Customer in Norwich called to say that their wired alarm system would not set due to having a non resettable fault.
On arrival customer explained that they had some work done in the lounge (where the faulty zone was located) and as a consequence the detector for that room had been moved and the fault had occurred shortly after that, the detector itself tested out ok but the wiring was incorrect back to the main control although all wiring both inside the detector and back at the control panel appeared to present and correct.
The fault turned out to be behind a new bespoke display cabinet, where a joint had been made to the existing wiring to the detector in some connector block and had become disconnected.
As a direct result the cabinet had to be dismantled once more and a better connection was made to stop future occurrences.
Locks changed to comply with British Standards.
Before moving house the vendor had been told by the insurance company of the buyers that all locks must apply to british standards before contracts could be exchanged, this was most unexpected by the vendors who were left in a tailspin not knowing how to best comply with the insurance companies demands.
The Customer contacted us to improve their property security ensuring that the demands were met in full quickly and efficiently with minimal fuss.All final exit doors were changed to British Standard locks including 2 UPVC patio doors.
On completion of our works we sent a report to the buyers insurer and the contracts were exchanged within 2 hours.
Customer in Thetford left no alarm codes for their Security system by house builders.
Customer moved into a new build property in Thetford which had a Pyronix alarm system installed but unfortunately he had been left no access codes or instructions for operation.
Original installers contacted by the customer to get access codes but was told that they would not be supporting any maintenance of the system and to find a local company to take over the system maintenance.
We were contacted to take over the service of the system which we did with pleasure system reset to factory settings and reprogrammed giving the customer the opportunity to own a system set up to their requirements.
Customer in Tivetshall had no window keys when moving into new home.
Customer had several windows in their new home in Tivetshall, Norfolk.
After trying the many window master keys that we have, None would operate the lock leaving no choice but to remove the lock from the window and strip it down to impression the lock, This involved inserting a blank key into the lock to mark up where the wafers were located with in the cylinder core.
Once that was established it was a case of cutting the key with a file to lift the wafers to the correct heights in order to allow the core to turn, once a working key was made it was just a case of copying that key on the key cutting Machine.
The lock was then rebuilt and fitted to the window once more and all remaining locks being lubricated to aid easier movement of the wafers.
Customer in Worlingworth, Suffolk no keys for second hand sideboard.
A customer in Worlingworth had purchased a sideboard without any keys for drawers or cupboards, a lock was removed from an open drawer and cupboard because these were keyed to differ, an impression was taken of the locks to determine the bitting of the keys needed.
The keys were made by carefully removing excess material from the flag of the key until it operated the lever one at a time.
Once a working key was made it was cut on the machine to make more copies from the key.
Security System Installed for a Customer in Diss, Norfolk
Having recently moved to the area, the customer expressed the need for a security system to be installed on their new home, Having a system in their previous home they felt that they would like to increase the level of security of their new home.
After a site survey and a discussion with the customer it was decided the they would rather have a wireless system installed and the Pyronix Enforcer was chosen for its around versatility & reliability to not only detect intrusion but fire and flood if required, making it futureproof.
With its built in WIFI module and a dedicated app, control of the Home security system has never been as easy.
Home Mover In Diss -Security Improvement & Lock Opening
Customer had recently moved to Diss (Norfolk), When they moved in they realised they had been left no key for the door leading to the garden.
To put rubbish in the bin they had to go out on the street to enter their garden via a locked gate, On bin collection day they had to fetch the bin from the garden in order to get it emptied.
We opened the existing lock that had no key and was replaced with a new lock complete with new keys.
With only a British standard 3621 mortice on the front door they often forgot to lock the door behind them, So a night latch was also fitted to the door meaning the door would lock as soon as the door closed.
Because both doors now had new locks fitted, the customer could rest assured that nobody could let themselves in with any keys that were not handed back on completion of the purchase.
Customer in Riddlesworth - Several window locks jammed with spares now discontinued
Customer in Riddlesworth found that several windows would not open due to the locking mechanism being jammed, having looked at another window the customer had tried to source the part to repair them but found that the lock was now discontinued.
One call to us, We measured up to fit a complete new locking system to the windows, once the customer had accepted our quote we ordered the parts, opened the jammed locks and fitted new systems to the non functional windows.
The customer now has windows that they can open and re-secure.
House Renovation in Redenhall - Lock not functioning correctly
Whilst Contractors were renovating a property in Redenhall they discovered that one of the locks on the main door was not functioning with the key not able to turn in the lock, Although the door had a 5 lever British Standard conforming to BS3621 to satisfy the insurance requirements the old style rim lock was the centre piece of the door.
The lock was removed from the door and stripped down to find two components of the lock broken inside, new parts manufactured and fitted back to the lock before taking back to fit back to the door.
Homemover in Stoke Ash - Requiring several locksmith services
Customer in Stoke Ash had recently moved home but had encountered several problems with Upvc doors in the property.
One door was not latching so a small adjustment to the door was all that was required, another door was jammed shut with the handles locked solid once the door was opened using specialist equipment and skills the gearbox of the multipoint had failed completely due to a misalignment of the door meaning that every time the handle was lifted to lock in the locking points the full weight of the door was inadvertently being lifted by the gearbox, the door was re-aligned to the frame and a new gearbox was fitted to the multipoint locking system.
The french doors had a broken handle which was identified and replaced.
Homemover in Old Buckenham - 7 locks changed
Customer in Old Buckenham wanted to change all their locks after moving in to his new property so they could be sure that they was the only people with a set of keys.
We fitted 6 new locks and rekeyed another now the customer has without any doubt taking full control of his home security.
Additional security to doors on property in Suffolk
Customer in Suffolk requested that two security chains be fitted to final exit doors, This will allow them to part open the door in order to confirm the identity of the caller without the need to open the door fully.
During the visit a broken key was removed from a Upvc door and door aligned to frame.
Property in Diss - Landlord changing locks for fire safety
Property in Diss being changed to a home of multiple occupants (HMO) so landlord requested that the locks be changed to keyless exit by the use of thumb turn locks to comply with fire regulations.
Property can now be occupied safe in the knowledge that should the worst happen the occupants have the best chance of escape due to no keys being required to exit the building.
Alarm service and take over in Pulham St Mary.
Customer in Pulham St Mary, Norfolk Moved into a new property with no details for the existing alarm system that was in the property.
The alarm system as defaulted back to factory settings and re-set up to their individual needs with new codes set, Passive infra-red sensors in each room of the house set up for the best use of the alarm system with some set to start an entry timer and other set to trigger an alarm immediately.
The alarm system was giving a service in order to keep it working reliably for the foreseeable future with new batteries in sensors, main panel and sounders.
Passive infa-red sensors cleaned to minimise nuisance alarming and walk tested to check that the system now fully works to the customers needs.
New window hinges fitted to 4 windows
4 new hinges fitted to Upvc windows for a customer in Diss, Norfolk.
The old hinges were preventing the windows from closing properly, old hinges removed whilst window was supported and new hinges fitted allowing the window to close correctly improving both the security and the energy efficiency of the customers home.
Tenants having trouble using intercom system in Diss Norfolk
2 intercom systems replaced for a customer in Diss, Norfolk after tenants reported that the current systems were almost unusable with no voice communications being heard from either end of the system and loads of call alerts not being projected to the flats in which the systems covered.
New systems installed and tied in with existing door lock release, now all flats have the ability to be called and the tenant can talk to their visitor and let them through the communal door as desired from the comfort of their handsets inside their flats.
Accommodation in Stoke Ash requiring Key suite to several rooms
Commercial customer in Stoke Ash, Suffolk had a key suite made up previously meaning that all rooms each had an unique key to open just that 1 room as well as the owners having 1 key that would open all room locks.
After a recent lock change the locksmith had not made the lock to match the existing suite, a new lock was rekeyed to suit both an individual key and the current master.
Customer in Worlingworth, left no remote for garage door upon moving to the property.
The customer in Worlingworth, Suffolk moved into the property and was given no remotes to operate the automatic garage doors meaning that the doors have remained unlocked ever since.
A new relay enabled receiver and transponder unit fitted to the lift motor, Now the customer can open and close the door without breaking their backs.